New support request
Support requests need to be raised through the support portal. They can't be raised by phone. Follow-up and updates can be done by phone or email. This way we are able to help you the fastest.
Access to support portal
When you don't have access yet to our support portal, please reach out to our support desk and they will setup an account for you. Please send an email to [email protected].
Urgent cases - P1 and P2
All new support requests should raised through the support portal. When immediate support is needed, classified as 'Priority 1' or 'Priority 2', customers are asked to call the support desk after logging their case in the portal.
Incident priority index
Define the priority of your incident with the Customer Bussiness Impact (CBI) matrix below. Choose the level of criticality and service restriction to define the impact on your organisation.
Latest news and blog posts
Company update Rebranding
Leading security and network company Infradata continues European expansion as Nomios
All Infradata companies in Belgium, Germany, Netherlands, Poland, United Kingdom and United States are rebranding to Nomios. Together with Nomios in France we now form the Nomios Group.
Anuta ATOM and Juniper Paragon Automation powers the WAN
ATOM stands for Automation, Telemetry, Orchestration, Multi-vendor.
Eslam Eid Hassan
Palo Alto Networks Netscout
NETSCOUT and Palo Alto Networks announce security solutions integration
NETSCOUT and Palo Alto Networks enhance security operations, coupled with advanced DDoS protection, which helps customers more quickly resolve threats while reducing complexity.